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---FAQ/Troubleshootings
---Customer Service
---Technical Support

Here you can find technical solutions for your PenMount products. For pricing and further support, please contact us with [ penmount@seed.net.tw ] ; for more information about the function and specifications of PenMount , please check the products page.

 

General Questions

  1. How many operating systems does PenMount support ?

    • The following is a list of operating systems that PenMount supports, you can download the appropriate drivers from the [ Download ] page. If the operating system you are using is not listed here, please fill out the [ PenMount Driver Special Request Form ] and email to
      [ penmount@seed.net.tw ], we will contact you as soon as possible.
       

       

      PM9000

      (RS232)

      PM5000
      (USB)

      PM6000
      (RS232)

      PM6000
      (USB)

      Windows 2K/XP/2003/Vista

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      Windows Vista_64bit

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      Windows XP_64bit

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      Windows XP Embedded

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      Windows NT

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      Windows 98/Me

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      Windows 95

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      Windows 3.1

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      Windows CE4.2/5.0/6.0

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      Dos

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      Ubuntu 8.04

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      Ubuntu 7.10

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      Ubuntu 6.06/6.10/7.04

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      Debian 3.1

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      Fedora Core8

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      Fedora Core5/6/7

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      Fedora Core4

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      Fedora Core4_64bit

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      Fedora Core3

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      Fedora Core2

       

       

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      Slackware12.0

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      Slackware10.0

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      Red Hat 9.0

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      Red Hat 7.3/8.0

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      Suse 10.2/10.3

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      Suse 10.1

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      Suse 10.0

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      Suse 9.3

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      Suse 9.2

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      Suse 8.0/9.0/9.1

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      Linux XFree86 4.x.x

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      Linux XFree86 3.3.6

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  2. How to make the PenMount touch function work correctly ?

  3. How many kinds of control ICs that PenMount has ? What are their difference ?

    • There are 3 kinds of PenMount control ICs, describes as below :
      (1). PenMount 9000 : a RS-232 interface touch panel control IC.
      (2). PenMount 5100 & 5600 : a USB interface touch panel control IC.
      (3). PenMount 6000 : a RS-232 and USB combo touch panel control IC.
       

  4. What are the difference between PenMount control boards ?

    • There are three types of PenMount control boards, the difference is described below :

      controller model Supporting interface Working boudrate(RS-232) Supporting touch panel PNP mode (RS-232)
      RS-232 USB 9600 19200 4 wire 8 wire 5 wire PNP non-PNP
      9000 PM9026BH ●     ● ● ●   ●  
      PM9036BH ●     ● ● ● ● ● ●
      5000 PM5126BH   ●     ● ●      
      PM51A5EH   ●         ●    
      6000 PM6300   ●     ● ● ●    
      PM6200C ● ● ● ● ● ● ● ● ●
      PM6500 ● ● ● ● ● ● ● ● ●

      PM6200C has the same screw hole position as 3MTM EXII 7000、EXII 8000 以及 SC400、SC500、SC800 series. It also provides a 4 -wire ZIF connector.

  5. Can PenMount work on COM ports that don't support PNP detection ?

    • Yes, both PenMount 9000 and 6000 support non PNP mode, however you will need a special designed non-PNP driver to make them work properly. Currently only PenMount 9000 series has non PNP driver, you can find it on the [ Download ] page. The non PNP driver for PenMount 6000 is expected to release on Q3 2008.
       

  6. What's the purpose of the LED on PenMount control board for?

    • The LED lights on PenMount control board is used to determine the working state of the controller. Here are some circumstances that user might find it shining.

      (1) If the controller and touch panel is connected correctly, the LED will be lighted when touching the panel, and will fade on release.

      (2) If the LED is always lighted even when no one touch the panel, it may suggest that :

           A. Some objects oppress the panel by mistake.

           B. The pin assignments between the touch panel and controller is not correctly set.

           C. The driver hasn't been installed if using PenMount 6000 RS-232.

      (3) If the LED is not lighted when touching the panel, the possible causes are :

           A. There is no power supply.

           B. The PenMount controller is not functioning.

           C. The connector is broken.

           D. User has touched the wrong side of the touch panel, or it's not working properly.
       

  7. What is the maximum working distance for cable between the computer and the PenMount control board ?

    • (1). For RS-232 cable, the maximum distance is 12 M. You can extend the distance by using a RS-232 serial extender.

                 If you need to setup the extender for PenMount, here are some information :

                 (A) . Protocol 19200 bauds, N81

                 (B) . control signals : RTS, RXD, TXD, GND, DTR, DSR

           Please note, however, when using RS-232 connections with long distance, the PNP detection might not work properly. In this case you might need to consider using a extender that supports PNP function, or using a non PNP driver for your PenMount device. Please check out the FAQ #5 for more information.

      (2). For USB cables, the maximum distance without a extender depends on the controller and transfer speed of the USB. PenMount 6000 USB controller supports full speed mode, and the maximum distance is 5M. PenMount 5000 USB controller supports low speed mode , and the distance is 3M. To extend the distance, you can consider using a USB hub or a extender.

       

  8. How to use PenMount RS-232 Driver and Serial Mouse Driver at the same time under DOS ?

    • Due to the design of DOS, user can only use either PenMount RS-232 driver or serial mouse driver at one time.
       

  9. How to make beep sound work properly when touching the panel?

    • The PenMount driver's beep sound function only works if there is PC speaker available on user's machine. The PenMount Universal Driver for Windows 2000 and above also supports wave sound playback if there is a audio device. Please download it from the  [ Download ] page if you need these function.
       

  10. What's the function of the switch on PenMount control board ?

    • The switches on PenMount 9000 and 6000 control boards is used to set the baud rate / PNP mode and touch panel type. The details are listed in the table below :

    • model PIN 1 2 3 4
      PM9036BH ON 9600 bps non-PNP 5 wire 4 / 8 wire
      OFF 19200 bps PNP 4 / 8 wire 5 wire

      PM6200C

      PM6500

      		 ON 4 / 8 wire PNP 9600 bps  
      OFF 5 wire non-PNP 19200 bps  
      PM6300 ON 4 / 8 wire      
      OFF 5 wire      

    • The switches on PenMount 5000 USB controllers are used to set the controller ID for multi-monitor support in driver  version before V4.1-1008. If you are using driver before V4.1-1008, you can set the controller ID using the table below. If you have updated the driver to newer versions, the ID is handled inside the driver, thus the switch settings can be ignored.

    • 1st-display 1111 6th-display 0101 11th-display 1010
      2nd-display 0111 7th-display 1001 12th-display 0010
      3rd-display 1011 8th-display 0001 13th-display 1100
      4th-display 0011 9th-display 1110 14th-display 0100
      5th-display 1101 10th-display 0110 15th-display 1000

    • Please note that after changing the switch settings, user must reset the controller firmware ( by resupplying the power ) to make it use the new settings.
       

  11. How to use both the USB and RS-232 interface at the same time on the PenMount 6500 / 6200C control board ?

    • Although PenMount 6500 and 6200C provide both the USB and RS-232 interfaces, the operating system will only recognize the USB device when they are both connected to the computer. As a result, user can only choose to use either RS-232 or USB at one time.

  12. How to make the cursor position correctly ?

    • Some touch panels has lost it's linearity, therefore need calibration. PenMount provides a calibration utility that corrects the cursor position up to 4% after calibration. It is recommend that using a stylus instead of finger when running the calibration utility.

      In most cases the cursor should position correctly after applying the 9 point calibration. If the cursor position is still incorrect after applying the 25 point calibration, user might consider replacing the touch panel, since it has totally lost it's linearity.
       

  13. Has the PenMount control board pass the ESD testing ?

    • Yes! All of the PenMount control boards have passed the ESD testing, a few detail is described in the table below :

       

      Air Discharge

      Contact Discharge

      PM6300

      PM6200C

      PM6500

      15KV

      8KV

      PM9036BH

      15KV

      8KV

      PM5126BH

      PM51A5EH

      20KV

      15KV

    • Please use PenMount 9000 Windows non-PnP driver. If you require PenMount 9000 Windows non-PnP driver, please contact us penmount@seed.net.tw


    •  

  14. Has the PenMount controller pass the RoHS standard ?

    • Yes! All of the PenMount controllers, including control board and IC have passed the RoHS directive.
       

  15. What's included in the standard PenMount controller package ?

    • The standard PenMount package includes the PenMount control board and driver CD. The connector and stylus are optional.
       

Windows

  1. How to update the driver downloaded from website ?

    • Please follow the steps below to install the driver :

      (1).   Download the appropriate PenMount Windows driver matching your operating system.

      (2).   Uninstall the old PenMount Windows driver.

      (3).   Make sure that the PenMount control board has connected to the computer.

      (4).   Restart the Windows system.

      (5).   Install the new PenMount Windows driver.

      * Please do not install or update driver from the device manager, run setup.exe instead.

       

  2. Why doesn't the touch function work after installing the PenMount Windows driver ?

    • Please follow the check lists below :

      (1).   Uninstall the driver, make sure that the PenMount control board is connected to the computer, then restart Windows.

      (2).   Make sure that the driver matches the PenMount control board and operating system you are using.

      (3).   Check if there is an unknown device or HID-compliant mouse under the [ Mice and other pointing devices ] group in the [ Device Manager ].

      (4).   If no device is found in step (3), please check if the connector near the PenMount control board is loosed, and whether the COM / USB port is working correctly.

      (5).   Reinstall the PenMount Windows driver.

      If the touch function still fails after doing the previous checks, please fill out the [