Here you can find technical solutions for your PenMount products. For pricing and further support, please contact us with [ penmount@seed.net.tw ] ; for more information about the function and specifications of PenMount , please check the products page.

General Questions

1. How many operating systems does PenMount support ?

   • The following is a list of operating systems that PenMount supports, you can download the appropriate drivers from the [ Download ] page. If the operating system you are using is not listed here, please fill out the [ PenMount Driver Special Request Form ] and email to
     [ penmount@seed.net.tw ], we will contact you as soon as possible.

     	PM9000 (RS232)	PM5000 (USB)	PM6000 (RS232)	PM6000 (USB)
     Windows 2K/XP/2003/2008/Vista/7	●	●	●	●
     Windows XP/Vista/7 64bit	●	●	●	●
     Windows XP Embedded Windows Embedded Standard 2009	●	●	●	●
     Windows NT	●	●
     Windows 98/Me	●	●
     Windows 95	●
     Windows 3.1	●
     Windows CE4.2/5.0/6.0	●	●	●	●
     Dos	●		●
     Ubuntu 6.06/6.10/7.04/7.10/8.04/8.10/9.04/9.10/10.04	●	●	●	●
     Debian 4.0/5.0	●	●	●	●
     Debian 3.1	●
     Fedora 9/10/11/12/13	●	●	●	●
     Fedora Core 4/5/6/7/8	●	●	●	●
     Fedora Core4_64bit	●
     Fedora Core3	●	●	●
     Fedora Core2			●
     Slackware12.0/12.1	●	●	●	●
     Slackware10.0	●
     Red Hat 9.0	●	●	●
     Red Hat 7.3/8.0	●	●	●	●
     Suse 10.1/10.2/10.3/11/11.1/11.2/11.3	●	●	●	●
     Suse 10.0	●	●	●
     Suse 9.2/9.3	●	●
     Suse 8.0/9.0/9.1	●
     Cent OS 5.2/5.3/5.4/5.5	●	●	●	●
     Linux XFree86 4.x.x	●	●
     Linux XFree86 3.3.6	●
     Linux For GPM	●	●	●	●
     QNX 6.4/6.5	●		●	●
     QNX 6.3	●			●
     QNX 6.2	●
     Android				●

      

2. Does PenMount 6000 USB has QNX 6.3 / 6.4 / 6.5 support?

   • Yes! PenMount 6000 USB is supported by the QNX operating system 6.3 / 6.4, please check the readme page on [ PenMount USB Touch Screen Controller for QNX 6.4 readme.html ] to start the touch screen input support on QNX 6.3 / 6.4.

      

3. Why the USB mouse and the USB keyboard can’t act, after I set up the PenMount USB device under QNX according to the instructions?

   • Since the system will load the settings in input.${HOSTNAME} to drive the input device, this file must be correctly set or the USB mouse and keyboard won't operate correctly. Please follow the steps described in README file and make sure that the following file is added in input.${HOSTNAME}.
     
     devi-hid mouse kbd touch

      

4. Does PenMount provide drivers that support Microsoft Windows 7 ?

   • Yes!! The PenMount Windows Universal Driver supports most Microsoft Windows systems from Windows 2000, XP, 2003, 2008, Vista to 7.

      

5. How to make the PenMount touch function work correctly ?

   •  When the PenMount touch function fails, please refer to the rest of the FAQs. If none of them solve your problem, please fill out the [ PenMount Trouble Shooting Check List ] and email to
     [ penmount@seed.net.tw ], we will provide the solution as soon as possible.

      

6. How many kinds of control ICs that PenMount has ? What are their difference ?

   • There are 3 kinds of PenMount control ICs, describes as below :
     (1). PenMount 9000 : a RS-232 interface touch panel control IC.
     (2). PenMount 6000 : a RS-232 and USB combo touch panel control IC.
     (3). PenMount M1 : a RS-232 and USB combo multi-touch panel control IC.
     (4). PenMount P1 : a RS-232 and USB combo Projected Capacitive touch panel control IC.
     Remarks: for the time being, the PenMount 5000/6000/9000 touch controllers cannot support multi-touch, even by updating to the latest device drivers.
      

7. What are the difference between PenMount control boards ?

   • There are three types of PenMount control boards, the difference is described below :

     controller model		Supporting interface		Working boudrate(RS-232)		Supporting touch panel			PNP mode (RS-232)
     		RS-232	USB	9600	19200	4 wire	8 wire	5 wire	PNP	non-PNP
     9000	PM9026BH	●			●	●	●		●
     	PM9036BH	●		●	●	●	●	●	●	●
     6000	PM6300		●			●	●	●
     	PM6200	●	●	●	●	●	●	●	●	●
     	PM6500	●	●	●	●	●	●	●	●	●
     	PM6202	●	●	●		●		●		●
     M1	PM6250	●	●		●	Multi-touch				●

     PM6200 has the same screw hole position as 3MTM EXII 7000、EXII 8000 以及 SC400、SC500、SC800 series. It also provides a 4 -wire ZIF connector.
     Remarks: for the time being, the PenMount 5000/6000/9000 touch controllers cannot support multi-touch, even by updating to the latest device drivers.

8. Can PenMount work on COM ports that don't support PNP detection ?

   • Yes, under the WinCE and Linux O.S., PenMount RS-232 is Non-PNP mode; under 2000/ XP/ 2003/ 2008/ Vista/ 7 O.S., please download the driver after the edition of PenMount Windows universal driver V2.2.0.263 from the [ Download ] page, and please also refer to the set-up of Windows Question 6 Non-PNP mode.
      

9. What's the purpose of the LED on PenMount control board for?

   • The LED lights on PenMount control board is used to determine the working state of the controller. Here are some circumstances that user might find it shining.

     (1) If the controller and touch panel is connected correctly, the LED will be lighted when touching the panel, and will fade on release.

     (2) If the LED is always lighted even when no one touch the panel, it may suggest that :

          A. Some objects oppress the panel by mistake.

          B. The pin assignments between the touch panel and controller is not correctly set.

          C. The driver hasn't been installed if using PenMount 6000 RS-232.

     (3) If the LED is not lighted when touching the panel, the possible causes are :

          A. There is no power supply.

          B. The PenMount controller is not functioning.

          C. The connector is broken.

          D. User has touched the wrong side of the touch panel, or it's not working properly.
      

10. What is the maximum working distance for cable between the computer and the PenMount control board ?

    • (1). For RS-232 cable, the maximum distance is 12 M. You can extend the distance by using a RS-232 serial extender. If you need to setup the extender for PenMount, here are some information :

                 (A) . Protocol 19200 bauds, N81

                 (B) . control signals : RTS, RXD, TXD, GND, DTR, DSR

      Please note, however, when using RS-232 connections with long distance, the PNP detection might not work properly. In this case you might need to consider using a extender that supports PNP function, or using a non PNP driver for your PenMount device. Please check out the General Questions 5 for more information.

      (2). For USB cables, the maximum distance without a extender depends on the controller and transfer speed of the USB. PenMount 6000 USB controller supports full speed mode, and the maximum distance is 5M. PenMount 5000 USB controller supports low speed mode , and the distance is 3M. To extend the distance, you can consider using a USB hub or a extender.

       

11. How to use PenMount RS-232 Driver and Serial Mouse Driver at the same time under DOS ?

    • Due to the design of DOS, user can only use either PenMount RS-232 driver or serial mouse driver at one time.
       

12. How to make beep sound work properly when touching the panel?

    • The PenMount driver's beep sound function only works if there is PC speaker available on user's machine. In some Linux systems, the beep sound function is disabled by default. You must manually enable this function.
       

13. What's the function of the switch on PenMount control board ?

    • The switches on PenMount 9000 and 6000 control boards is used to set the baud rate / PNP mode and touch panel type. The details are listed in the table below :

    • model	PIN	1	2	3	4
      PM9036BH	ON	9600 bps	non-PNP	5 wire	4 / 8 wire
      	OFF	19200 bps	PNP	4 / 8 wire	5 wire
      PM6200 PM6500	ON	4 / 8 wire	PNP	9600 bps
      	OFF	5 wire	non-PNP	19200 bps
      PM6300	ON	4 / 8 wire
      	OFF	5 wire

    • Please avoid using sharp tools when adjusting the switches. The force used should be  in a parallel way.
      PM9026BH : There is no switch on PM9026BH, the specification is fixed to 19200bps / PNP mode / 4 or 8 wire only
      PM6202 : There is no switch on PM6202, the specification is fixed to 9600bps / Non-PNP mode / 4 or 5 wire only.
      Please note that after changing the switch settings, user must reset the controller firmware ( by resupplying the power ) to make it use the new settings.
       

14. How to use both the USB and RS-232 interface at the same time on the PenMount 6500 / 6200C / 6202 control board ?

    • Although PenMount 6500 / 6200C / 6202  provide both the USB and RS-232 interfaces, the operating system will only recognize the USB device when they are both connected to the computer. As a result, user can only choose to use either RS-232 or USB at one time.

15. How to make the cursor position correctly ?

    • Some touch panels has lost it's linearity, therefore need calibration. PenMount provides a calibration utility that corrects the cursor position up to 4% after calibration. It is recommend that using a stylus instead of finger when running the calibration utility.

      In most cases the cursor should position correctly after applying the 9 point calibration. If the cursor position is still incorrect after applying the 25 point calibration, user might consider replacing the touch panel, since it has totally lost it's linearity.
       

16. Has the PenMount control board pass the ESD testing ?

    • Yes! All of the PenMount control boards have passed the ESD testing, a few detail is described in the table below :

      	Air Discharge	Contact Discharge
      PM6300 PM6200 PM6202 PM6500	15KV	8KV
      PM9036BH	15KV	8KV

    • If the ESD issue exists in your computer, please connect the screw hole with ground.

17. Has the PenMount controller pass the RoHS standard ?

    • Yes! All of the PenMount controllers, including control board and IC have passed the RoHS directive.
       

18. What's included in the standard PenMount controller package ?

    • The standard PenMount package includes the PenMount control board and driver CD. The connector and stylus are optional.
       

Windows

1. What’s the difference for new PenMount Windows Universal driver under the installation of 2000/ XP/ 2003/ 2008/ Vista/ 7?

   • For PenMount Windows Universal drivers after V2.2.0.283, the operating modes are different according to  the target Windows system :
     1. Under Windows 2000/XP/2003, the PenMount device operates as a mouse device. The PenMount monitor  will appear on the notification area of taskbar after system starts up. it can provide touch screen calibration, multi monitor mapping, Draw test function, mouse simulation function, right mouse button function, edge compensation function and automatic rotation function.
     2. Under the Windows XP Tablet PC Edition/ 2008/ Vista / 7, the PenMount devices operates as a touch digitizer device. The PenMount Control Panel can be launched by double click on it's shortcut on Windows desktop, which provides the calibration, edge compensation, and Draw test function. The other functions are provided by the Windows system. The settings for press and hold for right mouse button, double click, flicks, hand writing recognitions can all be found in the Windows Control Panel.

      

2. Why it can’t act, after installing the PenMount Windows Universal V2.2.0.283 driver under Windows Server 2008?

   • Because under the Windows Server 2008,the PenMount device will operates as touch digitizer by default. However, touch digitizers can only work when an extra feature called the “Desktop Experience” is installed. The “Desktop Experience” provides many Windows 7 features including the Aero theme and tablet PC. You will need to install the “Desktop Experience” feature in Windows Server 2008 by yourself. If you don’t want to install the touch digitizer device, we suggest you to install PenMount device in mouse simulation mode.

      

3. What can I do when I want to install PenMount as a mouse device under Windows XP Tablet/  2008/ Vista / 7?

   • (A) You may use the edition before ( and include) PenMount Windows Universal V2.2.0.263 for installation.
     (B) If you use the PenMount Windows Universal V2.2.0.283, please modify the install.ini as below before installation:
     [Option]
     TouchReport = 1
     After modification, please save the file, then start the installation procedure, it can make the PenMount device be driven as the mode of simulate mouse.

      

4. How to disable or enable the PenMount control board with commands?

   • Please download the devcon.exe of Microsoft, the web- site is:
     http://download.microsoft.com/download/1/1/f/11f7dd10-272d-4cd2-896f-9ce67f3e0240/devcon.exe！
     Then please refer to the following instructions:
     PM9000 RS-232:
     Devcon.exe disable SERENUM\DCO9000    （To disable the touch screen）
     Devcon.exe enable SERENUM\DCO9000     （To enable the touch screen）
     PM6000 RS-232:
     Devcon.exe disable SERENUM\DCO6000    （To disable the touch screen）
     Devcon.exe enable SERENUM\DCO6000     （To enable the touch screen）
     PM6000 USB:
     Devcon.exe disable "HID\VID_14E1&PID_6000"    （To disable the touch screen）
     Devcon.exe enable "HID\VID_14E1&PID_6000"     （To enable the touch screen）

      

5. I am using products of Advantech or IEI, such as: Advantech FPM 3175 Monitor, Advantech PPC-154T Panel PC, Allen Bradley Versa View. I cannot make the touch screen work when re-installing the device driver, and I cannot find the related devices in the device manager either, how can I do then?

   • The PenMount touch controller you use is operated in the Non- PNP way, after the PenMount Windows Universal driver V2.1.0.234, it can support Non-PNP devices.
     If you have totally no idea which COM port that the PenMount controller connects with, we suggest you to install the V2.1.0.234, this driver will change the settings of every COM port appears in the system, so that they can support PenMount Non- PNP device.

     If you already know the COM port that the PenMount controller connects with, we suggest you to install the edition after the V 2.1.0.263. The driver will not change the settings of every COM port, it will only change according to the install.ini that you install under the PenMount installation path. By default it will setup COM1 and COM2. If you are using other ports for PenMount device connection, then we suggest you to refer to the Windows Question 6, to modify the file and then conduct the installation again.
     Remarks: Please uninstall the PenMount device driver exists in the system first, restart the system, then install the device driver again with new settings. Please restart the system after the installation completes.

      

6. How to setup PenMount non-PnP RS-232 controllers  in the PenMount Windows Universal Driver?

   • The PenMount Windows Universal Driver V2.1.0.234 or later supports non-PnP RS-232 PenMount controllers. In V2.1.0.234, it will automatically change every COM port settings to allow it detect PenMount devices on system start up. In PenMount Universal Driver V2.1.0.263 or later, user need to setup the ports which will detect non-PnP RS-232 PenMount controllers manually,  please modify the “Driver\install.ini” as below, before you install the device driver.
     [Install]
     ENUM = 1 ; This will allow the following ENUM section to take effect.
     [ENUM]
     Total = 6 ; Set up the total COM port number
     COM5 = 1 ; Setup the ports that will allow PenMount non-PnP device detection , in this case , COM5.

      

7. Does PenMount provide a resistive multiple touch solution?

   • Yes ! PenMount has provided a resistive multiple touch solution on the Microsoft Windows platform, including the latest Microsoft Windows 7. This solution includes the PenMount M1 touch controller or the PM6250 control board along with the AMT MF resistive touch panel, which currently supports up to 12 touch zones. Our main purpose is to provide a economic solution for multiple touch, there for the conditionally multiple touch support will not met the requirements for Microsoft Windows Touch Logo. If you are interested in this solution, please contact us for more information.
     Remarks: for the time being, the PenMount 5000/6000/9000 touch controllers cannot support multi-touch, even by updating to the latest device drivers.

      

8. What is the difference between Windows 7 and Vista in touch input?

   • A. Windows 7 supports multi-touch input devices, and provides API for two finger gestures. Windows Vista only supports single touch input device.
     B. On both Windows Vista and Windows 7, user will be able to use the Tablet PC features after installing the PenMount Universal Driver V2.2.0.283.
     C. Windows 7 provides additional Tablet PC features, including the multiple monitor mapping for touch digitizer devices. In Windows Vista, all touch digitizers can only map to the primary display.
     Remarks: For the time being PenMount 5000 /6000 / 9000 don’t support multi touch, and the 2 points touch function can’t be realized by updating the driver either.

      

9. What does “gesture” and “flicks” mean?

   • Gesture is a common word for finger or hand motion.
     Flicks are gestures that are used in Microsoft Vista. According to the Windows SDK documents from Microsoft, “A flick is a unidirectional pen gesture that requires the user to contact the digitizer in a quick flicking motion. “

      

10. Does PenMount support single-finger gestures?

    • Yes, PenMount has developed the gestures, after the PenMount Windows Universal driver V2.1.0.263 edition, they all support the single touch gesture.

       

11. Why can't I use the tablet PC features in Windows Vista / 7 after I install the driver?

    • The driver you install is the edition before PenMount standard Windows Universal Driver V2.1.0.263, this is the driver that simulates the mouse device. If you need to use the Tablet PC function of the Windows Vista or Windows 7, please download the newest edition PenMount Windows Universal Driver V2.2.0.283, this driver supports all series of PenMount control boards, when install under the Windows XP Tablet/ Vista/ 7, it works as touch digitizer device, and then all the build-in features of Tablet PC can be used!

       

12. How to update the driver downloaded from website ?

    • If you are going to install PenMount Universal Driver V2.0.0.113, please follow the steps below to install the driver :

      Download the appropriate PenMount Windows universal driver matching your operating system.

      Uninstall the old PenMount Windows universal driver.

      Make sure that the PenMount controller has been connected to the computer.

      Restart the Windows system.

      Install the new PenMount Windows universal driver.

      Restart the Windows system.

      If you are going to install PenMount Windows Universal Driver V2.0.0.187 or newer, please follow the steps below to install the driver :

      Download the appropriate PenMount Windows Universal Driver matching your operating system.

      Uninstall the old PenMount Windows Universal Driver.

      Restart the Windows system.

      Install the new PenMount Windows Universal Driver.

      Restart the Windows system.

      If you connect other PenMount controllers and do not see them in the PenMount Control Panel, please press the “Update” button in the PenMount Control Panel, and wait for the device scanning finishes.

      * Please do not install or update driver from the device manager, run setup.exe instead

       

13. Why doesn't the touch function work after installing the PenMount Windows universal driver ?

    • Please follow the check lists below :

      (1).   Uninstall the driver, make sure that the PenMount control board is connected to the computer, then restart Windows.

      (2).   Make sure that the driver matches the PenMount control board and operating system you are using.
      If the device of PenMount is RS-232 interface and works in Non-PNP mode, please make sure that the RS-232 cable  is connected to the computer first, then follow the Windows Question 6 to install, and continue to do the step 5

      (3).   Check if there is an unknown device or HID-compliant mouse under the [ Mice and other pointing devices ] group in the [ Device Manager ].

      (4).   If no device is found in step (3), please check if the connector near the PenMount control board is loosed, and whether the COM / USB port is working correctly.

      (5).   Reinstall the PenMount Windows universal driver.

      If the touch function still fails after doing the previous checks, please fill out the [ PenMount trouble shooting check list ] and email to [ penmount@seed.net.tw ]. We will help you solve the problem as soon as possible.

       

14. Why is the touch panel working with wrong direction after plugging the PenMount USB control board, and no device is shown in the PenMount Control Panel ?

    • This can be caused by a incomplete installation of the PenMount Windows universal driver. Please refer to the  Windows Question 12  for more information about reinstalling the driver.

       

15. How to completely remove the PenMount Windows universal driver, and prevent the system from installing the driver again after restarting Windows ?

    • For more information , please refer to the page [ How to remove PenMount Universal Driver Software completely ] .
       

16. Has the PenMount Windows universal driver pass the Microsoft WHQL certification ?

    • Yes! The PenMount Windows Universal Driver has passed the Microsoft WHQL certification. If you need to use the driver that passes WHQL, please download the drivers with WHQL mark in the
       [ Download ]  page.
       

17. How to adjust the double tap speed in Windows ?

    • For PenMount Windows Universal Driver before V2.1.0.263, please change the “Double click speed” of mouse, which can be found in the control panel.
      For PenMount Windows Universal Driver  after V2.2.0.283, under Windows 2000 & XP( PenMount controller is mouse device), please change the “Double click speed” of mouse, which can be found in the control panel. And under Windows Vista & 7(PenMount controller is touch digitizer device), please go to the control panel, launch “Pen and Input Devices” in Windows Vista, or “Pen and Touch” in Windows 7, then change the “Double-tap ” settings in the “Touch” tab ( Do not change the one in “Pen Options” tab by mistake ).
       

18. Does the PenMount Windows Universal Driver support screen rotation ?

    • Under Windows 2000/ XP/ 2003, PenMount Windows Universal Driver supports display rotation function of  Intel, Nvidia, ATI, SMI, Via, and the Pivot rotation software by Portrait company; It can rotate 90o、180o、270o,  under the Windows Vista/7, because it’ s the Digitizer that be installed, as long as they are the inner established Windows Pen Input device functions of the Windows Vista/ 7, they all can be supported. It includes the rotation of the screen, multi- screen functions, long press of the right key, flicks gestures…
       

19. How to wake up the Windows XP system by touching the panel in suspend mode ?

    • The touch wakeup function only works under several condition.

      (1).   When using the RS-232 interface, it only supports wake up from S1 mode.

      When using the USB interface, if the BIOS supports “USB device wake up from S3” and there is power supply for PenMount during suspend, user can wake up the system by the touching.

      
       

20. Why does the touch function fail when no mouse is attached to the system under Windows 2000 / XP ?

    • The problem can occur on PenMount 9000 controllers, which is caused by the compatibility issues of BIOS and Windows. User can change the switch settings to non PNP mode, then install the non PNP Windows driver. The non PNP driver can be found in the [ Download ]  page.
       

21. Why does the touch function failed when changing port of the PenMount USB device ?

    • Please update the driver to PenMount Windows Universal Driver, which passes WHQL. It can be found at the [ Download ]  page, please refer to Windows Question 12 for updating the driver.
       

22. Why does the cursor position and movement direction is still incorrect after installing the driver ?

    • Calibration is needed if it's the first time installing PenMount driver. The calibration utility provides two modes : standard calibration and advanced calibration. The advanced calibration is used to correct the non linearity ( up to 4% ) of touch panels. If the cursor still positions incorrectly after calibration , we suggest that user should replace the the touch panel, since it has totally lost it's linearity.
       

23. How to call the calibration utility outside the PenMount Control Panel ?

    • User can call the calibration utility when using newer PenMount drivers.

      (1)     Supported driver version

      (a) PenMount 9000 Driver V5.0 or after.

      (b) PenMount 5000 Driver V4.1.0005 or after.

      (c) PenMount Universal Driver.

      (2)     Syntax

      <Path To Install Dir>\DmcCtrl.exe -calibration [ 0 | 4 | 9 | 16 | 25 ]

      In this case , 0 is for standard calibration , and 4, 9,16,25 is for advanced calibration.

       

24. How to use multiple touch panel at the same time ?

    • PenMount can support up to 6 touch controller mapped to different display monitors at the same time, with the following condition :

        1. Please use Windows 2000/ XP/ 7. ( Windows Vista doesn’t support )

        2. Update the device drivers to the latest, which is PenMount Windows Universal Driver V2.2.0.283.

        3. The USB controllers should be plugged in different ports of the USB Hub. It is not supported with the extension of same port.

        4. All touch controllers must be the PenMount controller.

      To launch the monitor mapping program, follow the steps below.

      On Windows 2000 / XP:

        (A). In PenMount Control Panel, change to the “Multiple Monitors” tab.

        (B). Check the “Multiple Monitor Support” box.

        (C). Press the “Map Touch Screens” button.

        (D). Follow the steps shown on screen and finish the mapping process.

        (E). When monitor  settings has been changed, please run the monitor mapping program again.

      On Windows 7:

        (A). Please use clone mode and finish calibration for all PenMount touch controller.
        (B). Please set monitor in the mode that you want.
        (C). Launch the “Tablet PC Settings” in the control panel

        (D). Click on the “Setup...” button beside the “Configure your pen and touch displays” label

        (E). Follow the descriptions on the screen to finish the monitor mapping.

       

25. How to install another PenMount device if the PenMount driver has already been installed in the system ?

    • There are two ways for new device installation, depending on the driver version user is using.

      (1). If the driver installed is not PenMount Windows Universal Driver, or the universal driver version is earlier than 2.0.0.113, user must first move the existing PenMount driver then reinstall it for new device installation. Please refer to the Windows Question 10 for updating the driver.

      (2). Since PenMount Windows Universal Driver version 2.0.0.187, a device refreshing function is added to the PenMount Control Panel. Please make sure that all PenMount devices are connected to the system correctly before running the refresh function. Please visit the [ Download ] page for the latest PenMount Windows Universal Driver.

       

26. Why does the touch function fail when changing to a different model of PenMount control board even after installing the PenMount Windows Universal Driver ? Doesn't it support all PenMount controller model ?

    • Yes! PenMount Windows Universal Driver does support all the PenMount controller model. However, for older version of PenMount Windows Universal Driver, user should uninstall the driver and restart Windows first, then install the driver again, since it only installs driver for new devices at the installation process.

      For PenMount Windows Universal Driver V2.1 and later, a device refreshing function is added to the PenMount Control  Panel, so it can detect and install the device driver directly without reinstalling.

       

27. Does the PenMount controller automatically maps to the correct area when changing the extended desktop settings for multi-monitors ?

    • No! Currently user need to map the touch panel manually each time he change the extended desktop settings.
       

28. How to do the screen mapping when there are multiple monitors but only one with touch panel.

    • (A) On Windows 2000 / XP, please refer to Windows Question 24 for multi-monitor setup instructions first. Please press “s” to skip the mapping when PenMount Control Panel prompts to map the monitors without touch panel.
      (B). On Windows 7, If the touch screen is mapped to monitors other than the primary display, please follow the descriptions in Windows Question 22 to set up the correct mapping.
       

29. Can the multiple monitor function work when using different models of PenMount controller ?

    • Yes! Please refer to Windows Question 24 for more detail.
       

30. Can the multi-monitor function work when combining PenMount with other brands of touch controllers ?

    • No!  PenMount multi-monitor function works on PenMount control boards only.
       

31. What is the difference between the Windows CE driver that marked “stylus” and the standard driver ?

    • The stylus version of PenMount Windows CE driver utilize the build-in calibration and right mouse button function of Windows CE. On the other hand, the standard driver uses the function that PenMount provides.
       

32. Can it support two PenMount devices under WinCE ?

    • No, it can’t.
       

33. After using PenMount WinCE stylus driver, I can’t see the Microsoft’s calibration on the control panel. What should I do ?

    • Please add the "BSP_NOTOUCH = 0” into the Environment of the Platform Builder, when you finish setting up the WinCE system, there will be the inner established calibration of the Microsoft on the control panel.
       

34. Why is the cursor position becomes incorrect after restarting Windows CE system ?

    • When starting the computer, the Windows CE loader loads the whole system ( nk.bin ) into the memory. Since all registry changes ( including the PenMount calibration parameter ) are stored in memory and won't be written back to nk.bin by default, they will be reset after restarting the Windows CE. Here are some solutions :

      (1). Use the PenMount controller with EEPROM storage and the latest PenMount Windows CE driver. Currently PenMount 9000 firmware C2.2, C2.3, E2.2, E2.3 and the whole PenMount 6000 series support the EEPROM I/O function.

      (2). Write the registry settings back to storage. This method can be applied to all PenMount devices. Please refer to the MSDN website for more information :

      ● Selecting the Registry for Your Target Device : http://msdn.microsoft.com/en-us/library/ms886152.aspx

      ●  WriteRegistryToOEM  : http://msdn.microsoft.com/en-us/library/aa447038.aspx

      ● ReadRegistryFromOEM : http://msdn.microsoft.com/en-us/library/aa447021.aspx

      ● Registry Functions : http://msdn.microsoft.com/en-us/library/ms851413.aspx

       

35. Why does the PenMount USB Windows CE Driver fail to work ?

    • 1. In WinCE 4.0/ 4.1/ 4.2, this can be caused by the USB controller settings. USB 1.1 has two kinds of interfaces : OHCI and UHCI, please make sure which kind of interface that  system is using. If a USB mouse don't work on Windows CE system, that means that there is something wrong in the OHCI or UHCI setting. In Windows CE 5.0 / 6.0 do not have to set up the USB interface. If not under normal operation, please double check the USB connection !
      2. Please notice that if you are using PenMount 6000 USB with firmware 6000.6.0.0 or later, you will need to use the PenMount 6000 USB Windows CE 4.2 V1.2 / 5.0 / 6.0 V3.0 driver or later to work properly.
      3. If you are using PenMount 6000 firmware 6000.6.0.0, but you have already built the system image with older PenMount USB device drivers, including PenMount WinCE4.2 device driver V1.1 or PenMount WinCE 5.0/6.0 device driver V3.0 or older, you can still make the touch screen working by following the steps below:
      (1) Add new registry key
      [HKEY_LOCAL_MACHINE\Drivers\USB\LoadClients\5345_24576\Default\3\PenMount_USB_HID_Class_Driver]
      (2) Copy all registry values under
      [HKEY_LOCAL_MACHINE\Drivers\USB\LoadClients\5345_24576\Default\3_1_2\PenMount_USB_HID_Class_Driver] to (1)
      without deleting the original registry key.
      (3) Save the registry
      (4) Restart the system
      4. When using PenMount device driver V3.2 or older, the mouse cursor might stick to the center of the screen when using a brand new PenMount control board or IC. This is due to no calibration data stored in the PenMount control IC. To solve this issue, please use other input devices like mouse or keyboard to launch the PenMount calibration program. After finishing the calibration, the touch screen will be back to normal.

      This problem has been fixed in the latest PenMount device driver for Windows CE 5.0 / 6.0 V3.3. The cursor will not be blocked in the center of the screen any more.
       

36. How to set up if only use for four point to position?

    • This function only supports in PenMount WinCE Standard driver V3.0 or later, please refer to Readme.txt in "Driver" folder.

      (Please modify PMSer.reg file in "Driver" folder with RS-232 interface, in case of USB interface please modify PM2Usb.reg file. Stylus uses MS embedded position software, so it is not supported)

      [HKEY_LOCAL_MACHINE\Software\PenMount\Calibrate]

      "NoCal16"=dword:0  ====>  When setting to 0, function with standard calibration and advanced 9
                                                         and 16 points calibration

      "NoCal16"=dword:1  ====>  When setting to 1, function with standard calibration and advanced 9
                                                         points calibration, without 16 points calibration

      "DefaultCalib"=dword:9  ====> When setting to 9, after the open position will not allow users to
                                                          choose calibration points, will direct the user of advanced 9!

                              0 stands for standard calibration, 4 stands for 4 points advanced calibration,
                              9 stands for 9 points advanced calibration, 16 stands for 16 points advanced calibration

      .

37. When I use PenMount Serial WinCE driver with PM6000 RS-232 or PM9000 controller, why does the touch sometimes fails after system starts up ?

    • Please adjust the controller switch into non-PNP device, since all Penmount RS-232 controller device all be Non-PNP in Windows CE. Normally the RTS signal of RS-232 is not used, however sometimes the operating system send RTS signal to PenMount controller, resulting in the controller does not work after Windows CE starts up !
       

38. How should I check if the PenMount Device Driver will be built into system in the Windows CE 6.0 Platform Builder ?

    • Please check if there is a red “X” mark in front of the PenMount WinCE Driver Option. If yes, the PenMount Win CE Driver will be included when building the system image.

       

39. How to resolve the error that appears when building system image after the PenMount WinCE 6.0 Device Driver is selected ?

    • Please first build the PenMount Driver, then try to build the system image again.

       

40. Does PenMount Windows driver supports Windows XP Embedded ?

    • Yes ! The PenMount device driver can support Windows Embedded systems base on the Windows XP kernel, includes Windows XP Embedded and the Windows Embedded Standard 2009. There are two ways to install the driver :

      (1). Build the Windows XP Embedded system with  PenMount driver. The specific driver can be found in the [ Download ] page.  Please note, however, with this method user will not be able to uninstall the PenMount driver later.

      (2) .Install the standard PenMount Windows driver on Windows XP Embedded system.

       

41. When I install PenMount Windows universal Driver in Windows Embedded system, the search driver window pop up, how to solve this?

    • PenMount Windows universal Driver depend on Windows HID driver. So when you install PenMount Windows universal driver, the system will search HID driver. You can find the file in \Windows\system32 and \Windows\system32\drivers, and the PenMount Windows universal driver will be installed success.
       

42. Why does the same driver's beep function works on Windows XP , but fail on Windows XP Embedded.

    • The main cause of this issue is that the system provider forget to add the beep driver when building the Windows XP Embedded system.
       

43. Does PenMount supports tablet PC applications ?

    • Yes! If you are using Windows XP Tablet PC Edition 2005 / Windows Vista or Windows 7, you will be able to use the tablet PC features, such as press and hold for right mouse button, hand writing, and flicks, by installing the PenMount Windows Universal Driver V2.2.0.283 or later.
       

Linux

1. There is no X window in my Linux system. Does PenMount provide the kernel driver in Linux system?

   • All of PenMount Linux driver must be used on X window. If you need to use PenMount controller with other window system, for example mini GUI, Micro windows. Please fill out the company profile to us.

      

2. After install PenMount Ubuntu 10.04 driver V3.0.1, it is some problems in the calibration function. How do I solve the problems?

   • Please install PenMount Ubuntu 10.04 driver V3.0.2, it fixes the issue of the calibration function.

      

3. Why does the old settings in /etc/xorg.conf disappears after I install the PenMount Device Driver ? How do I get those settings back ?

   • The PenMount Linux device driver V2.3.0.15 and V2.4.1 will first backup /etc/X11/xorg.conf during installation, and then overwrites it with the one that includes PenMount specific settings, to ensure that the touch screen can be operate correctly. If you have other settings in the original /etc/X11/xorg.conf, you will need to copy them manually back to the /etc/X11/xorg.conf. The back up of xorg.conf can also be found in /etc/X11/ with its original name concatenate with current date and time.

      

4. Why does the PenMount still not working after installing the PenMount Linux Driver.

   • Please check the following lists first. If it is still not working, please fill out the [ PenMount trouble shooting check list  ]  along with the configuration file ( xorg.conf ) and the log file ( Xorg.0.log ) , then send to [ penmount@seed.net.tw  ] . Our customer service will provide you a best solution as soon as possible.

     (1). The PenMount Linux Driver matches the version of the Linux system ( kernel, X Windows System version )

     (2). Read the readme file, and follow the steps to install the driver.

     (3). Beware that it's case sensitive under Linux system, so don't mistype anything.

     (4). Make sure that the COM and USB port settings are correct.

      

5. How to make the PenMount Linux driver work under X Window System ?

   • If the system is running Xfree86, please modify the xf86config file; if the system is using Xorg, please modify the xorg.conf file. Please follow the sample settings in readme and modify the file, but beware that wrong settings might make the X Window crash. If you are having problem setting up the PenMount Linux driver, please fill out the [ PenMount trouble shooting check list ]  and email to
     [ penmount@seed.net.tw ]. Our customer service will provide you a best solution as soon as possible.

      

6. How to use the PenMount touch function in the text mode of Linux system ?

   • Please install the PenMount Linux GPM driver, which can be found in the [ Download ] page.
      

7. Can the PenMount Linux driver support screen rotation ?

   • Yes ! The PenMount Linux device driver supports screen rotation from driver version V2.3.0.15. Please make sure that the system is using XrandR module V1.2 for screen rotation.
      

8. Does the PenMount Linux driver support the emulation of mouse and button function ?

   • Yes! The PenMount Linux device driver supports mouse and button operating modes from V2.0 and later. Please set up the correct settings before installing the device driver. More information can be found in the readme.txt file of the device driver package.

      

9. Why does the cursor position incorrectly after installing the PenMount Linux driver ?

   • Please refer to the explanation of the calibration in the readme of the driver files, and conduct the calibration steps. If it still can’t resolve your problem, please download and fill out the [ PenMount trouble shooting check list ] , send it to: penmount@seed.net.tw, we’ll solve your problem as soon as possible!
      

10. Why does the PenMount RS-232 controller fail to work on COM3, but work well on COM1 and COM2 ?

    • Please do the following checking :

      (1). Does the IRQ / IO address of COM3 conflict with other ports ?

      (2). Does the COM port work correctly with other devices such as serial mouse ?

      (3). Has the COM port already been occupied by other devices ?

      (4). Most Linux system has wrong settings for COM3 and COM4, and user may need to make kernel again after changing the settings. Please refer to other Linux documents for detail.

      For further  support, please download the  [ PenMount trouble shooting check list ] and email to [ penmount@seed.net.tw ]. Our customer service will provide you a best solution as soon as possible.
       

11. Why does the PenMount USB controller fails after changing the USB port ?

    • Please follow the steps in readme file and change the event settings.
       

12. Why does the calibration utility causing a segmentation fault each time it is executed ?

    • Please make sure that the PenMount Linux driver and utility matches the Linux distribution, and always run the calibration utility with root  permission.