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The PenMount team offers not only various
drivers for different operating systems, but
also support for after sales service. If
customer should encounter problems or has
special requests when using PenMount touch
controller, and not able to contact with
their PenMount vendor or the system designer
for solutions, customers can immediately
avail of our service and support through the
PenMount websites.
There are two types of customer the PenMount
after-sales service center serve; the direct
customers who purchase PenMount directly
from us, these are the system integrators
and the product manufacturers; the other
type of customer is the end user.
The PenMount team has special sales person
and FAE working with direct customer’s
problem or requests, and accordingly
providing customer with solutions and
convenience. Furthermore, we always work
actively and closely with the customers to
help with the completion and success of
their projects specifically during their
design-in stage. We help provide immediate
solutions to customers in order for them to
launch their product on schedule. This is
why we are able to grow steadily since
PenMount controllers were launch into the
market 16 years ago.
Because PenMount touch controller is used
widely in various applications, the PenMount
team would like then to offer touch
solutions to end user via the internet.
There are specific domains:
www.penmount.com.tw and
www.penmount.com , user can search for
complete information on the PenMount
controllers they are using. Aside from this,
in the PenMount driver there are links to
PenMount homepage and email address, where
user can access updated FAQ, data sheets,
PenMount bulletins, drivers, user manual and
others. User can also email questions and or
suggestions to
penmount@seed.net.tw, ant the PenMount
team will reply within 72 hours.
More and more customers are using PenMount
touch controllers in their Linux operating
systems, and we’ve received some feedbacks
that PenMount controller is not being
detected by the system. However, this
phenomenon does not happened in Windows XP
or Vista; this is because of some fault in
the Linux system default settings for RS232
and USB port. We have included guides in the
FAQ section of the PenMount homepage, on
setting PenMount controller in Linux system
and as well as Linux driver installation
guide; and even though end user still ask
about it, the PenMount team still welcome,
at all times, questions from end-users and
help them solve their problems whether they
are caused by PenMount itself or not.
PenMount direct service to the end user will
in turn help our direct customers utilize to
the utmost their resources on the sales and
marketing of their products. invest more of
their resources Should the end user’s
problem be related to the system as well, we
will work closely and actively with our
direct customers in analyzing and providing
solutions. Additionally, we would like to
let you know that end-users and customers
alike can access the latest copies of our
weekly bulletins from our homepage.
For more PenMount controllers and
drivers information, please visit our
websites:
http://www.salt.com.tw and
http://www.penmount.com.
Please feel free to contact us at our email
address
salt@salt.com.tw
or service@penmount.com . |
